APPROACH

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OUR APPROACH

Results Driven

Ours is a unique story of passion, a drive for success and a commitment to improving the lives of others in our community.
We identified what was missing in the BPO industry – focused client support in the form of client-specific centers where the culture of the client is easily transferred and sustained among employees.
Our employees are our greatest assets and this approach allows us to retain our best employees.

Our Philosophy of Excellence

Adaptability & Scalability is Our Advantage

We easily adapt to client needs in a short time frame – your business is our business. We have the ability to retain talent, creating consistent workforce prioritizing the building of a team with the majority being local employees.
We strive to create an environment where our employees thrive and feel like they are a part of the greater picture, fully understanding our vision.
As a business we strive to create a great place to work for our employees and to ensure they are the face of the company and are proud of the NK Customer Solutions brand.

Expertly-Developed Talent

Learning and development is a core pillar within our organization because we strongly believe that in order for us to be successful in attracting the right clients, we must hire the right people and equip them with the right tools for success. We take a three-pronged approach to our learning and development program, namely New Hire Training, Continuous Learning and Leadership Development. 

Our new hire training is focused on equipping our front-line employees – both agents and support members, with the requisite skills needed to deliver an exceptional experience on every customer interaction. 

Our continuous learning approach seeks to identify value add opportunities to increase our clients’ competitive edge by providing an above standard approach to the customer experience process. This model allows us to explore the existing state of the business against the background of our client’s vision, then put forward the right solutions for improvement.

We're Dedicated to Development

We are perceptive of the fact that the success of our business is directly related to the effectiveness of our leaders, as such we place significant emphasis on leadership growth and development.

This program not only focuses on content specific to the leader’s role within the organization but also professional development on areas of personal interest. The objectives of our leadership program are to:

  • Create continuous pool for succession planning

  • Standardize organizational approach to leadership

  • Encourage career planning and focus among employees

  • Create a culture of learning & development driven growth within our organization